Request Data Access
Select your role below for step-by-step instructions on requesting an ITSO data feed through Bridge Interactive.
Important Information
- As the Broker of Record, you must first log in and accept the Bridge terms before REALTORS® in your office can request a feed.
- If you would like approval authority to be delegated to someone else within your office — meaning requests and approvals are executed by them instead of you — please reach out to your Member Association and inform them who it will be.
- Before starting, determine whether you are executing an In-House agreement (your brokerage builds or operates the solution internally) or using an Authorized Technology Provider (ATP) to operate the website or application on your behalf.
- We recommend reviewing the MLS Rules and MLS Policies ahead of time. As Broker of Record, you are responsible for ensuring all data feeds operating under your brokerage are used accurately and in full compliance with the applicable rules and policies.
Know which feed
you need
Each feed type serves a different purpose. Select the one that matches how the data will be used.
| Feed type | What it does | Fee |
|---|---|---|
| VOW Virtual Office Website |
Enables brokerages to offer consumers a password-protected online service equivalent to the in-office experience. Includes Active, Conditional, Pending, Closed, Expired, Cancelled, and Suspended listings, plus two years of sold prices and co-operating commission data. | $1,500 + HST annually |
| IDX Internet Data Exchange |
Advertise listings from the ITSO platform publicly on your website without requiring consumers to log in. Contains advertising-level data for Active listings from all participating brokerages, available for privately hosted sites or through an Authorized Technology Provider. | No fee |
| CFW Consumer Facing Website |
Advertising-level Active listing data distributed to non-brokerage consumer platforms, including national franchisor sites, economic development portals, and similar destinations. Listing inclusion requires consent from the Listing Brokerage or Member Association. | No fee |
| Brokerage Brokerage Feed |
Display your office's active listings on your brokerage website, or power internal back-office tools such as accounting software. Back-office feed data is for internal use only and may not be published or shared publicly. | No fee |
Choose the right
agreement type
There are four different agreement paths. Selecting the wrong one creates extra work and can force a restart.
| Agreement type | Use it when | Key notes |
|---|---|---|
| ITSO – Broker Authorization of ATP | A third-party technology provider operates the brokerage website or application. | The ATP must already be listed in Bridge. If not, direct the provider to contact ITSO before proceeding. |
| ITSO Brokerage Agreement – In-House | The brokerage builds or operates the solution internally with its own IT staff and no outside vendor. | After full execution, use Setup API application to create the API dataset and retrieve the generated key. |
| ITSO Consumer Facing Website (CFW) Brokerage Authorization | You are authorizing a consumer-facing destination such as a franchise website or another approved consumer site. | A separate list exists for municipal consumer-facing websites. |
| Back Office ATP Agreement | A third-party provider needs listing content for internal operational use such as accounting or management software. | Keep this separate from a public website request so the use of the feed remains clear. |
Approval sequence
at a glance
This is the simplest way to understand the agreement lifecycle and where things can stall.
Create request
Start the correct agreement and complete your section in Bridge.
Broker action
Approve or execute the broker portion, including any fee-bearing decision.
Other parties
The ATP, vendor, or other required party completes its part.
ITSO review
ITSO approval may still be required, especially for fee or setup conditions.
Technical delivery
The feed is connected by the ATP or your internal IT team.
Full workflow
Follow these steps in order when creating a new brokerage-level request or handling a pending request from a REALTOR®.
Activate the office in Bridge first
Log in to itsorealestate.ca, open Bridge Agreements from the Applications area, and accept the platform terms. This one-time action is required before REALTORS® in your office can create requests.
Decide whether to create a new agreement or approve a waiting one
From the dashboard, use Create a New Agreement to start a brokerage-level request. Use Waiting on me when Bridge already has an agreement waiting for your approval.
Select the agreement type that matches the real use case
Choose ATP, in-house, CFW, or Back Office based on who will operate the website or application and how the feed will be used. If the request came from a REALTOR®, confirm their description matches the selected agreement category.
Confirm the vendor or technical owner before accepting terms
For ATP agreements, Bridge will show the list of providers with existing ITSO agreements. If the ATP is not listed, stop and tell the provider to contact ITSO first. For in-house work, confirm which team member will handle API setup after approval.
Agree to the terms inside the selected agreement
Click Agree to Terms beside the correct option, select the required checkbox at the bottom, and click Next. If the checkbox is not selected, the button will not turn green and the workflow will not continue.
Complete the questionnaire carefully
The questionnaire is not optional. If left incomplete, the agreement stays in waiting status and other parties are not notified.
- List every feed type needed in the first answer (IDX, VOW, Office Active, or Back Office).
- Enter the website URL, application name, or other identifying details accurately.
- Confirm internally before selecting VOW because that choice triggers a brokerage fee.
- Review all answers before continuing. Later edits notify all parties.
Execute your section of the agreement
Click Next, review the next screen, then click Execute Agreement. This saves your answers and completes your section. Bridge then notifies the other required parties.
Review and act on waiting requests from REALTORS®
Use Waiting on me to see items that need your response. Check the feed type, confirm the vendor is acceptable, and ensure any fee implications are approved before continuing.
- Approve the request if the brokerage supports the feed and details are correct.
- Edit only if you are the requesting party and need to correct answers.
- Decline only when the request should not move forward. A declined agreement cannot be reopened.
Complete API setup for in-house agreements
Once the agreement is fully executed, open Setup API application. Create the API dataset, open the API settings, and retrieve the generated key for your IT staff.
Monitor status and maintain records
Open View Existing Agreements or the Existing Agreements tab to review active and historical items and confirm whether an agreement is still waiting on another party.
Feed types &
fee guidance
Use this as your decision summary when determining which feed type fits your request.
Internet Data Exchange
Use for a consumer-facing property search or listing display. If operated by an ATP, confirm the ATP agreement is the correct starting point.
Office Active
Use when you need active listings associated with the office. This is helpful where brokerage visibility needs to be maintained alongside or apart from IDX.
Virtual Office Website
Use only when the website requires the full dataset including sold and off-market history. An annual brokerage fee of $1,500 + HST applies.
Back Office
Use for internal business operations rather than a public listing website. Keep the purpose tightly defined so the agreement and technical delivery stay aligned.
Common blockers
& fixes
These are the failure points that appear most often in the workflow.
Read this before you start
- Your Broker of Record must have already logged in to Bridge and accepted the terms, or your request cannot proceed.
- The vendor you use must already appear in the ATP list inside Bridge.
- If you request a VOW feed, the brokerage is responsible for the annual fee of $1,500 + HST.
- If any party declines the agreement, it cannot be reopened.
What this
guide covers
The REALTOR® workflow in Bridge is the ATP workflow. If your request does not involve an approved third-party technology provider, your brokerage may need a different agreement type.
Before you
begin
Gather the information Bridge will ask for so you can finish the request in one pass.
- Your Broker of Record or managing broker has activated Bridge for the office.
- Your technology provider is already listed in Bridge as an ATP.
- You know the website URL and the application or platform name, if applicable.
- You know which feed type or types you need before starting the questionnaire.
- You have already spoken with your brokerage if there is any chance you need VOW access.
- Do not submit the request with an incomplete questionnaire.
- Do not assume the brokerage will approve a VOW request after the fact.
- Do not start over with a new vendor name if your ATP is missing from the list.
- Do not decline an agreement casually. A declined agreement must be recreated from scratch.
Choose the right
feed type
You can list more than one feed type in the first questionnaire answer. This usually removes the need for separate agreements on the same project.
Internet Data Exchange
Usually the standard choice for a public property search or listing display on your website.
Office Active
Useful when your brokerage wants its own active listings represented clearly. If your brokerage is opted out of IDX, you may want both IDX and Office Active.
Virtual Office Website
Includes two years of sold and off-market listing data. Most likely to require an internal brokerage discussion before you submit.
Back Office
Usually tied to internal office operations rather than a consumer-facing website. Confirm with your broker whether this should be handled at the brokerage level.
Approval sequence
at a glance
Submitting the form is only the first part. Your request still needs the right approvals to move forward.
You submit
Complete the ATP agreement and execute your section.
Broker review
Your Broker of Record or managing broker reviews and approves the request.
ATP action
Your technology provider completes its part of the agreement.
ITSO action
ITSO may still need to finalize approval depending on the request.
Feed activation
The ATP can then connect and display the ITSO listing platform data for the approved use.
Full request
workflow
This sequence keeps the process clean and avoids the most common reasons requests get delayed or declined.
Confirm that the office is enabled in Bridge
Verify that the Broker of Record or managing broker has already logged in and accepted the Bridge terms. If not, you will see an error and cannot continue.
Gather the exact details for the request
Have the vendor name, website URL, embedded application name if relevant, and the feed types you want ready before entering Bridge. The request is faster to complete when you already know the full scope.
Open Bridge from itsorealestate.ca
Log in to itsorealestate.ca and select Bridge Agreements from the Applications section to enter the Bridge dashboard.
Start a new agreement and choose your ATP
Use Create a New Agreement. Bridge will present the list of ATPs that already have agreements in place with ITSO. Select the correct provider and click Agree to Terms.
- If your ATP is not listed, stop and ask the vendor to contact ITSO first.
- If you are not using an ATP, do not continue with this workflow. Ask your broker which agreement type should be used instead.
Accept the agreement terms correctly
On the terms screen, select the required checkbox at the bottom and click Next. If the checkbox is not selected, the button will not activate.
Complete the questionnaire accurately
This is the most important part of the request. Incomplete or inaccurate answers can leave the agreement in waiting status or cause another party to decline it.
- In the first answer, list every feed type you need now.
- You usually do not need separate agreements for multiple feed types on the same project.
- Enter the website URL and any embedded app or platform details clearly.
- Discuss VOW with your brokerage before selecting it because it carries a brokerage fee obligation.
Execute your section of the agreement
Click Next, review the summary screen, then click Execute Agreement. This saves your answers and sends the workflow forward to the other required parties.
Monitor the agreement status
Use View Existing Agreements or the Existing Agreements tab to track progress. Use Waiting on me if Bridge needs another action from you.
Edit or restart only when necessary
If you are the requesting party, you can edit and update your answers even after completing your section. Bridge will notify all interested parties. Only decline if you are certain, because the agreement cannot be reopened afterward.
Fee & approval
note for VOW
This is the biggest point of confusion and the one most likely to create an avoidable decline.
Common problems
& what to do
Use these quick checks before you assume Bridge is not working.
Technology Partner
Guide
This section is under development. Please contact ITSO directly for Technology Partner data access enquiries.