Compliance Portal — ITSO Systems

Professional Standards Manual ↗ Professional Standards Policies ↗

About this Process

Complaints are reviewed by the Professional Standards Committee, who determine whether the conduct alleged constitutes a violation of the MLS® Rules or the REALTOR® Code.

Complaints cannot be filed anonymously. All parties are notified throughout the process in accordance with CREA’s Bylaws and Rules.

Filing Requirements

Complaints must be filed no more than 180 days following the date of the conduct giving rise to the complaint.
The complaint must include a detailed statement of all facts.
The Respondent’s full name, Member ID, and brokerage must be provided where known.
Supporting documentation should accompany the complaint wherever possible.
Fields that are unknown or not applicable may be left blank or filled with N/A.

Complainant Information

Your contact details as the person filing this complaint.

Full Name * Please enter your full name.

REALTOR® Member ID * Please enter your REALTOR® Member ID.

Brokerage Name

Phone Number * Please enter a valid 10-digit phone number.

Email Address * Please enter a valid email address.

Member Association

Cornerstone Association of REALTORS® Brantford Regional Real Estate Board Other

Respondent Information

Details of the REALTOR® or brokerage the complaint is against.

Full Name * Please enter the respondent's full name.

REALTOR® Member ID

Brokerage Name * Please enter the respondent's brokerage name.

Member Association *

Cornerstone Association of REALTORS® Brantford Regional Real Estate Board

Please select the respondent's Member Association.

Complaint Details

Describe what occurred and provide the relevant property information.

Date of Conduct * Please enter the date of the conduct.

Property Address or Listing ID * Please provide the property address or listing ID.

Incident Details * Please describe the incident.

Supporting Documents

Attach any supporting documents (photos, emails, PDFs). Up to 5 files, 10 MB each.

Click to upload files PDF, images, Word documents — max 5 files, 10 MB each

Declaration

Review and confirm each statement below.

I confirm that the information in this Incident Report is true to the best of my knowledge and I understand that a copy of this Incident Report may be provided to the person that is the subject of the incident, that person's broker owner or broker manager, and the REALTORS® Association(s) that the person belongs to.

I understand that information in this Incident Report and the supporting documents, as well as any additional information that ITSO collects during an investigation of this incident, may include personal information as defined in the Personal Information and Protection of Electronic Documents Act. I consent to the collection, use and disclosure of my personal information for ITSO to investigate this incident and take any other action that is deemed necessary for enforcement of the ITSO Professional Standards Complaints Policy.

You must confirm both declarations to submit.

Incident Report Submitted

Your incident report has been submitted. A confirmation has been sent to your email address. ITSO staff will be in touch with you to discuss next steps.

Submission Failed

An error occurred while submitting your claim. Please try again, or contact us at [email protected].

Arbitration Manual ↗ Arbitration Policies ↗

About this Process

ITSO administers arbitration in accordance with the ITSO Arbitration Policy. By filing a claim, the Claimant’s brokerage and the Respondent agree to resolve the dispute through binding arbitration. The decision of the arbitrators is final.

Arbitration is limited to commission and cooperative compensation disputes between REALTORS® and their respective brokerages operating within ITSO’s jurisdiction.

Filing Requirements

Claims must be filed no more than 180 days following the date of the circumstances giving rise to the claim.
The claim must include a detailed statement of all facts relied on to support the claim.
The amount in dispute or the basis for calculation must be clearly stated.
All claim submissions must be accompanied by supporting documentation.
Fields that are not applicable may be left blank or filled with N/A.

Claimant Information

Your contact details as the party initiating arbitration.

Full Name (Broker of Record) * Please enter your full name.

REALTOR® Member ID * Please enter your REALTOR® Member ID.

Brokerage Name * Please enter your brokerage name.

Phone Number Please enter a valid 10-digit phone number.

Email Address * Please enter a valid email address.

Member Association

Cornerstone Association of REALTORS® Brantford Regional Real Estate Board

Respondent Information

Details of the REALTOR® or brokerage the claim is against.

Full Name (Broker of Record) * Please enter the respondent's full name.

Brokerage Name * Please enter the respondent's brokerage name.

Email Address

Property & Commission / Fee Details

Information about the property and transaction in dispute.

Property Address * Please enter the property address.

MLS® # (if applicable)

Date of Conduct * Please enter the date of conduct.

Amount in Dispute or Basis for Calculation * Please enter the amount in dispute or the basis for calculation.

Dispute Details

Describe the nature of the dispute and the basis for your claim.

Description of Dispute Please describe the dispute.

Supporting Documents

Attach any supporting documents (photos, emails, PDFs). Up to 5 files, 10 MB each.

Click to upload files PDF, images, Word documents — max 5 files, 10 MB each

Declaration

Review and confirm each statement below.

I confirm that the information in this Claim report is true to the best of my knowledge and I understand that a copy of this Claim report will be provided to the Respondent and may be provided to an ITSO Director for mediation, the Arbitration Committee, and the REALTORS® Association(s) that I and the Respondent belong to.

I acknowledge and agree to have this claim resolved following the ITSO Arbitration Policy, which forms a binding arbitration agreement between my brokerage and the Respondent. I agree to abide by the decisions of the arbitrators.

I understand that information in this Claim report and the supporting documents, as well as any additional information that ITSO collects during this process, may include personal information as defined in the Personal Information and Protection of Electronic Documents Act. I consent to the collection, use and disclosure of my personal information for ITSO to process this claim and take any other action that is deemed necessary for enforcement of the ITSO Arbitration Policy.

You must confirm all declarations to submit.

Claim Submitted

Your Arbitration Claim has been received. A confirmation has been sent to your email address. ITSO staff will be in touch with you to discuss next steps.

Submission Failed

An error occurred while submitting your claim. Please try again, or contact us at [email protected].

Advertising Guidelines ↗

About this Process

ITSO enforces the ITSO Advertising Policy, which governs how REALTORS® may advertise real estate services and listings within its jurisdiction. Incident reports are reviewed by ITSO staff, who determine whether an investigation is warranted.

Reports cannot be filed anonymously pursuant to CREA’s Bylaws and Rules. However, ITSO does not need to disclose the Complainant’s identity to the Respondent where the advertisement was public and the evidence submitted does not require explanation or interpretation.

Filing Requirements

Reports must be filed no more than 180 days following the date upon which the circumstances giving rise to the incident arose.
The report must include sufficient details and a clear timeline for ITSO to assess jurisdiction.
Supporting evidence — screenshots, links, or photos — should be included where available.
Complainants may request that their identity be withheld from the Respondent where permitted.
Fields that are unknown or not applicable may be left blank or filled with N/A.

Complainant Information

Your contact details as the party filing this incident report.

Full Name * Please enter your full name.

REALTOR® Member ID * Please enter your REALTOR® Member ID.

Brokerage Name * Please enter your brokerage name.

Phone Number Please enter a valid 10-digit phone number.

Email Address * Please enter a valid email address.

Member Association

Cornerstone Association of REALTORS® Brantford Regional Real Estate Board

Do you want your identity to be withheld from the Respondent? *

Yes No

Please select whether your identity should be withheld from the Respondent.

Respondent Information

Details of the REALTOR® or brokerage the report is against.

Full Name * Please enter the respondent's full name.

Brokerage Name * Please enter the respondent's brokerage name.

Email Address

Member Association

Cornerstone Association of REALTORS® Brantford Regional Real Estate Board

Incident Details

Describe the nature of the incident and the basis for your report.

Description of Incident * Please describe the incident.

Supporting Documents

Attach any supporting documents (photos, emails, PDFs). Up to 5 files, 10 MB each.

Click to upload files PDF, images, Word documents — max 5 files, 10 MB each

Declaration

Review and confirm each statement below.

I confirm that the information in this Incident Report is true to the best of my knowledge and I understand that a copy of this Incident Report may be provided to the person that is the subject of the incident, that person’s broker owner or broker manager, and the REALTORS® Association(s) that the person belongs to.

You must confirm both declarations to submit.

Report Submitted

Your Advertising Incident Report has been received. A confirmation has been sent to your email address. ITSO staff will be in touch with you to discuss next steps.

Submission Failed

An error occurred while submitting your report. Please try again, or contact us at [email protected].